Chargeback Policy

Chargeback Policy

At Hella Healthy Essentials, we are committed to providing high-quality products and excellent customer service. To ensure transparency and protect both our business and our customers, we have established the following chargeback policy:

1. Understanding Chargebacks

A chargeback occurs when a customer disputes a charge on their credit card or debit card and requests that the payment be reversed. This process is initiated by the customer through their credit card issuer.

2. Our Stance on Chargebacks

We strongly encourage customers to contact us directly to resolve any issues before considering a chargeback. We are here to help and are committed to finding a satisfactory solution. Unwarranted chargebacks, especially those initiated without prior communication, may result in the following:

• Dispute of the Chargeback: We will vigorously dispute any chargeback that we believe to be unjustified or fraudulent, providing the credit card issuer with all necessary documentation and evidence.
• Permanent Account Ban: Customers who initiate fraudulent or unjustified chargebacks may be permanently banned from making future purchases from our store.
• Legal Action: We reserve the right to pursue legal action against customers who engage in fraudulent chargeback activities.

3. Chargeback Prevention

To minimize the likelihood of chargebacks, we take the following steps:

• Order Confirmation: We send an order confirmation email immediately after purchase.
• Tracking Information: We provide tracking information for all shipped orders.
• Clear Product Descriptions: We ensure that all product descriptions are accurate and detailed.
• Responsive Customer Support: Our customer support team is available to address any issues promptly.

4. Dispute Resolution

Before initiating a chargeback, we encourage customers to contact us directly to resolve any issues. We are committed to finding a solution that satisfies both parties. You can reach our customer support team at hellahealthyessentials@gmail.com

5. Chargeback Disputes

If a chargeback is initiated without prior contact with our customer support team, we reserve the right to dispute the chargeback with the credit card or debit card issuer. Our evidence may include:

• Proof of delivery (tracking numbers, delivery confirmation).
• Correspondence with the customer.
• Product descriptions and terms of sale.

6. Consequences of Fraudulent Chargebacks

In cases where chargebacks are found to be fraudulent or unwarranted, we reserve the right to take legal action and report the incident to relevant authorities. Additionally, the customer may be banned from making future purchases from our store.

7. Refunds

Refunds are only issued in accordance with our [Refund Policy]. Please review our refund policy above to understand the conditions under which refunds are granted.

8. Policy Updates

We reserve the right to update this chargeback policy at any time. Changes will be posted on our website, and it is the customer's responsibility to review the policy periodically.

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Last Updated: August 23, 2024

For any questions or concerns regarding this policy, please contact us at hellahealthyessentials@gmail.com